Rental Agreement
At the time reservations are made, a copy rental agreement will be e-mailed to you. This copy is yours to keep. Upon delivery, we will go over the rental agreement and a signature will be required before set-up will begin. Any balance owed will be collected at this time, however, you can choose to pay in full at the time you make your reservation.
Yard Requirements
We ask that the space upon which we will be setting up reaches our requirements. These include a flat, non-elevated surface free of pointy and sharp objects that could puncture the inflatables, pet droppings, and we also ask for the safety of our customers and your guests that there be no overhead obstructions posing risks, such as power lines and broken tree branches. A slight elevation will be okay and if you have any questions regarding elevation requirements, please call or email photos. Please note in reservation whether the surface will be pavement, or yard-like so we can provide the proper equipment to secure the inflatables.
Electrical Requirements
Blowers are what power the inflatables and 20-amp circuit breakers which are standard in most homes, are required for installation and set-up. If there are any concerns involving your electrical capacities at the place of your event, or if additional electrical power is required for more than one inflatable or to run concession products at the same time, we offer small and large generators to assist with an additional fee.
A: As most of our prices are listed as a full day, we do not rent by the hour. It would cost the same if your rental time is 1 hour or 8 hours.
A: Only small products can the customers pick up from our warehouse. In some cases, inflatables can be picked up. Please give us a call for details.
A: All inflatables need a power source of 120 volts (AC wall outlet) within 100 feet of setup. If further than 100 feet from electricity, a generator would need to be used to run the blower. We can provide generators at an additional cost.
A: Water inflatables such as our Skyline Water Slide can be used in light rain, however, for any dry inflatables please give us a call.
A: Everything we rent such as inflatable bounce house, water slides, interactives, obstacle courses, dunk tanks must have adult supervision when our equipment reaches the job site. The customer is required to provide adults to supervise the equipment within 15 feet at all times or else we will not allow our equipment to be used by them. Alternatively, we offer attendants at $35.00/hr upon request, with a minimum of 2 hours.
A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 100 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy-duty cords.
A: We love setting up at parks but most parks do NOT have electricity. Please check with the park before placing an order. If you want to set up at a park and need a generator. We rent generators at a reasonable cost.
A: Yes! The Bounce House Company is fully licensed and insured. If your organization requires to be additionally insured please notify us of that during the reservation process.
A: Please check out our policies page for details.
A: Yes, all orders require a 50% deposit.
A. All orders require a 50% deposit to secure your items. All deposits are non-refundable, however, if a cancellation is made, the placed deposit is credited for a future rental and does not expire. Cancellations must be made 24 hours prior to the scheduled event. Events canceled within the 24 hours will not receive any refund due to preparation and planning of the order already being completed on our end.
A: Check the requirements listed with each jump. Also, ensure you have at least 4 feet of access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room. Most if not all deliveries will take place the day prior. Please call our office and let us know if you cannot accept the delivery the day prior. Special requirements, routing, and pricing often affect orders that cannot be delivered early.
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
If you have any other questions, please feel free to call us any time at: 636-345-2735
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