Rental Agreement
At the time reservations are made, a copy rental agreement will be e-mailed to you. This copy is yours to keep. Upon delivery, we will go over the rental agreement and a signature will be required before set-up will begin. Any balance owed will be collected at this time, however, you can choose to pay in full at the time you make your reservation.
Yard Requirements
We ask that the space upon which we will be setting up reaches our requirements. These include a flat, non-elevated surface free of pointy and sharp objects that could puncture the inflatables, pet droppings, and we also ask for the safety of our customers and your guests that there be no overhead obstructions posing risks, such as power lines and broken tree branches. A slight elevation will be okay and if you have any questions regarding elevation requirements, please call or email photos. Please note in reservation whether the surface will be pavement, or yard-like so we can provide the proper equipment to secure the inflatables.
Electrical Requirements
Blowers are what power the inflatables and 20-amp circuit breakers which are standard in most homes, are required for installation and set-up. If there are any concerns involving your electrical capacities at the place of your event, or if additional electrical power is required for more than one inflatable or to run concession products at the same time, we offer small and large generators to assist with an additional fee.
A: Our standard rental packages are designed for full-day use. For amusement rides, we offer a minimum rental duration of 4 hours. Should you require the ride for additional time, each extra hour is available at a rate of $250.
A: Customers are welcome to pick up certain rentals from our location, including tables, chairs, inflatable games, and small items. However, please note that we do not allow pickup for large inflatables due to their size and complexity. For more details on the pickup process and to confirm availability, please contact us directly. Our team will be glad to assist you with the necessary information and arrange a suitable pickup time for eligible items.
A: Inflatables require a 120-volt AC power source from a wall outlet within 100 feet of the setup location. Each item listed on our website specifies the number of outlets required. If the nearest power source is more than 100 feet away, a generator will be necessary to operate the blower. Generators are available for rent at an additional cost.
A: Adult supervision is required for all equipment we provide, including inflatable bounce houses, water slides, interactive attractions, obstacle courses, and dunk tanks. The customer must ensure that adults are present to supervise the equipment within a 15-foot radius at all times. If adequate supervision is not provided, we will not permit the use of our equipment. Alternatively, we offer professional attendants for $50.00 per hour, with a minimum of four hours, upon request.
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A: Yes. A blower keeps air in the jump unit the entire time. Once unplugged they deflate. That's why we require an outlet within 100 feet of the unit or a generator. Longer cords can pop your circuit breaker so we bring our own heavy-duty cords.
A: We love setting up at parks but most parks do NOT have electricity. Please check with the park before placing an order. If you want to set up at a park and need a generator. We rent generators at a reasonable cost.
A: Yes! The Bounce House Company is fully licensed and insured. If your organization requires to be additionally insured please notify us of that during the reservation process.
A: Please check out our policies page for details.
A: Yes, all orders require a 50% deposit.
A. All orders require a 50% deposit to secure your items. All deposits are non-refundable, however, if a cancellation is made, the placed deposit is credited for a future rental and does not expire. Cancellations must be made 24 hours prior to the scheduled event. Events canceled within the 24 hours will not receive any refund due to preparation and planning of the order already being completed on our end.
A: Check the requirements listed with each jump. Also, ensure you have at least 4 feet of access to the area where it will be set up. The jumps can weigh up to 650 pounds so we need a clear path with ample room. Most if not all deliveries will take place the day prior. Please call our office and let us know if you cannot accept the delivery the day prior. Special requirements, routing, and pricing often affect orders that cannot be delivered early.
A: We can set up on Grass (our favorite and best for the kids), dirt, asphalt, and concrete. Sorry, we can't set up on any type of rocks as the constant rubbing will wear through the vinyl jumps.
A: Yes. There is a link in your receipt once you've ordered or you may contact our office.
A: Yes and no. You are not responsible for normal wear and tear on our units. Seams may develop tears in high traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower etc which can cost thousands of dollars. We don't want you or us to be in that situation which is why we have you sign and initial on all of our safety rules so that you can be the trained operator.
If you have any other questions, please feel free to call us any time at: 636-345-2735
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